Subscription terms

1. Who provides Tocwise

Tocwise is subscription software for real estate professionals and agencies, including property showcases, customer management, communication and professional collaboration. The platform is operated by Medusa Digital LTDA, Brazilian company registration (CNPJ) 45.848.703/0001-02. Subscriptions are billed through the Tocwise Stripe account held by Ícaro Ortiz da Silva.

2. Your plan and capacity

Monthly prices, property limits and translation allowances are shown in the comparison below. Total property records include active listings, drafts and archived properties. Resources are not unlimited.

The active property limit combines published owned listings that are available or reserved and integrated listings included in enabled blocks of your published showcase. Each integrated listing counts once, even in multiple blocks. Authorizations and drafts use no slots. To release an integrated listing's slot, remove it or disable its block and publish the change; unavailability at the source does not automatically release the reserved slot.

Essential and Pro plans are individual. Agency includes the owner plus four people, with permissions, a shared portfolio and one Chat Global balance. Each person must use their own login.

WhatsApp and Campaigns are controlled-access features and are not automatically unlocked by subscribing. External integrations also depend on the account owner's authorization and the provider's requirements.

3. Payment and renewal

Subscriptions are monthly, charged in Brazilian reais (BRL), and renew automatically until canceled. Review your plan, total and next charge in Checkout before confirming. Benefits are activated after payment is confirmed.

Stripe processes payments. Billing invoices, payment cards and cancellation are available in the Portal through the Subscription section. A Stripe billing invoice does not replace any required tax document.

If renewal fails, Chat Global has a 24-hour grace period to resolve payment. After that, new translations pause until payment is confirmed; history is preserved. Repeated payment confirmations do not renew the allowance twice.

4. Chat Global balance

Your subscription balance covers translations. WhatsApp connects directly through Meta, which bills any applicable delivery fees separately; these fees are not included in your Tocwise plan.

A translated incoming message or a ready-to-send reply preview you request uses one translation from your balance. Typing, editing, reopening or sending the same translated preview does not create an extra debit. Requesting a new translation after changing the text or target language uses another translation.

Failed translations, content held by safeguards and messages that do not need translation do not consume your balance. Allowances renew each paid cycle; unused translations do not roll over. Agency shares one allowance across five seats and enabled channels.

When the allowance is exhausted, new translations pause until renewal or an enabled plan change. Review automated translations before making commitments to customers.

5. Cancellation and refund requests

You can request cancellation in the subscription Portal. Cancellation stops the next renewal and preserves access until the end of the paid period. Check the date shown before confirming.

Canceling renewal does not by itself automatically refund the current period. Contact the email below to request a refund review or exercise a withdrawal right. Applicable statutory rights remain protected, including Brazil's seven-day withdrawal period for distance contracts when a consumer relationship applies.

Canceling a subscription and deleting an account are separate requests. See the Privacy Policy for privacy and data deletion.

6. Plan changes

Plan changes depend on the options enabled in the Subscription section. While automatic changes are unavailable, contact support; you do not need a second subscription.

When enabled, upgrades take effect after the prorated difference is paid, with a proportional translation allowance until renewal. Downgrades apply at the next renewal. Price, limits and effective date must be shown before you confirm.

7. Platform use and support

Keep your information current and publish only content and properties you are authorized to share. Respect other professionals, community rules and customer privacy. Tocwise provides software and does not guarantee real estate transactions.

Send billing, access, cancellation and refund requests to the contact below. Include your account email and subject; do not send passwords or full card details.